1. SERVICE PROVIDER’S DATA
1.1 Name: Dr. Anna Kozma
1.2 Residential address: 1029 Budapest, József Attila útja 84/b.
1.3 Mailing address: 8220 Balatonalmádi, Harkály utca 3.
1.4 Tax number: 70993626-2-41
1.5. NTAK number: MA24090123
2. GENERAL RULES
2.1 These “General Terms and Conditions” regulate the use of the Service Provider’s accommodation facility at the address 8229 Csopak, Fenyves utca 11/b and its services.
3. CONTRACTUAL PARTY
3.1 The services provided by the Service Provider are used by the Guest who submitted a request for offer.
4. BOOKING PROCESS, CONCLUSION AND AMENDMENT OF THE CONTRACT
4.1 The Service Provider will send an offer in response to the Guest’s request for offer sent via the form submitted on the Service Provider’s website or to the e-mail address provided on the Service Provider’s website. If no specific order is submitted by the Guest in writing within 48 hours from the sending of the offer, the Service Provider’s commitment to the offer shall expire.
4.2 The Contract will be concluded upon written confirmation of the Guest’s reservation by the Service Provider in writing (e-mail) after which it shall qualify as a written Contract.
4.3 The Guest shall provide the following data in their request for offer or in their order at the latest: name prefix, surname and first name; birth name; place and date of birth; mother’s name; home address; identity card or passport number; telephone number; e-mail address; number of guests, planned length of stay. The Service Provider may refuse to confirm the reservation to the Guest until the Guest has provided the data specified in this Section.
4.4 The Agreement on the use of the service is created for a definite period of time indicated in the confirmation referred to in Section 4.2.
4.5 If the Guest leaves the room permanently before the expiry of the definite period, the Service Provider is entitled to the full consideration for the service, it being understood that the Service Provider is entitled to sell the vacated room before the expiry of the definite period.
4.6 The prior consent of the Service Provider is required for the extension of the use of the service initiated by the Guest. In this case, the Service Provider may request reimbursement of the fee for the service provided until that date.
4.7 A written agreement of the Parties is required to amend and/or supplement the Contract.
5. PRICES
5.1 The Service Provider publishes its service prices on its home page.
5.2 Accommodation can be booked by the Guest with or without advance payment.
5.3 The Service Provider may change the prices displayed on its website without prior notification; however, the price written in the confirmation referred to in Section 4.2 may not be changed by the Service Provider.
5.4 When announcing the prices, the Service Provider indicates whether or not the price specified by it includes the taxes (VAT, Tourism tax) at the rate specified in the applicable law.
6. CANCELLATION DEADLINES
6.1 In case of cancellation of the reservation on, or within 7 days before, the day of arrival, the Guest is obliged to pay a penalty equal to the full service price to the Service Provider.
6.2 In case cancellation is made 8 to 12 days before arrival, the Guest is obliged to pay a penalty equal to 50% of the total service price to the Service Provider. Cancellations made at least 13 days prior to arrival are free of penalty.
6.3 In case of early departure, the full service price will be charged.
7. METHOD OF PAYMENT
7.1 The Service Provider is entitled to the consideration for the service provided to the Guest upon occupying the accommodation.
7.2 In the offer, the Service Provider may request payment of the full or a part of the booking fee.
7.3 The Guest can pay the invoice issued to them in the currency indicated in it, with a SZÉP Card, in cash or by bank transfer, according to the payment deadline indicated in the invoice.
7.4 Costs related to the use of any payment method shall be borne by the Guest.
8. MEANS AND CONDITIONS OF USING THE SERVICE
8.1 The Guest may occupy the accommodation on the day of arrival between 3:00 p.m. and 5:00 p.m. In case of later arrival, a fee of HUF 10,000 will be charged.
8.2 The Guest must leave the accommodation together with their personal belongings and return the keys by 10 a.m. on the day of departure.
8.3 The Guest will receive a key for the reserved accommodation (room) and a remote control for the gate. The Guest shall report the loss of the key or remote control to the Service Provider immediately and reimburse the costs associated with replacement (key: HUF 5,000, remote control: HUF 15,000).
8.4 The Guest is entitled to park their car on the premises of the accommodation free of charge. The Guest may drive at a maximum speed of 5 km/h within the accommodation facility.
8.5 The Service Provider provides free use of 2 bicycles and other sports equipment (ball, badminton rackets, etc.). The Guest may use the bicycle and other sports equipment at their own risk.
8.6 The Guest is entitled to use the free Wi-Fi at the accommodation and can find the password in the House Rules.
8.7 The Guest is entitled to use the accommodation facility’s garden free of charge.
8.8 The Guest may smoke in the accommodation only in the areas designated in the House Rules. Smoking is strictly prohibited in rooms and non-designated areas. The Guest violating the prohibition shall be liable for any damage that may occur.
8.9 The Guest is entitled to use the fire pit provided at the accommodation, as well as the BBQ equipment. Firewood and charcoal are provided for a fee.
8.10 The Guest can use the pool at their own risk. Persons under 150 cm are entitled to use the pool under supervision. Non-swimmers should not use the pool. It is forbidden to use the pool in an intoxicated state. The Service Provider shall not be liable for any accident caused in a drunk or intoxicated state, or for damage resulting from improper use.
8.11 The Guest is obliged to take into account the rules for the use of the pool determined by the Service Provider in the House Rules.
8.12 It is forbidden to bring pets into the accommodation.
8.13 The Guest may use the kitchen appliances (e.g. kettle, coffee maker, microwave oven) only in the kitchen area. It is forbidden to take them out of the kitchen area.
8.14 The Guest shall indemnify the Service Provider for any damage caused by them, their minor child or a third person received at the Accommodation.
8.15 The Guest is obliged to observe the rules and norms of human coexistence. The Service Provider is entitled to terminate the contract with any Guest who severely or repeatedly violates the rules of coexistence and to ask the Guest to leave the accommodation immediately, it being understood that the Guest is obliged to pay the full service fee and may not claim any kind of refund, and is also obliged to compensate for any damage caused by the Guest.
8.16 The Guest must comply with the House Rules posted at the accommodation.
9. TERMINATION OF THE CONTRACT
9.1 The Service Provider is entitled to terminate the Contract with immediate effect, especially if the Guest does not use the accommodation as intended, the Guest does not comply with the accommodation’s safety regulations and House Rules, conducts objectionably or rudely with other guests of the accommodation, is under the influence of alcohol or drugs, conducts in a threatening, offensive or other unacceptable way, or suffers from an infectious disease.
9.2 If the Contract is frustrated due to a force majeure event, the Contract shall be terminated without any further notice.
10. RIGHTS AND OBLIGATIONS OF THE PARTIES
10.1 The Guest is entitled to the intended use of the accommodation and its parts that belong to the usual range of services and are not subject to special conditions.
10.2 The Guest may file a complaint regarding the quality of the services provided by the Service Provider. The Service Provider is obliged to handle complaints sent to them in writing (e-mail) with proof or recorded in a protocol.
10.3 The Guest is obliged to pay the consideration for the service ordered in the Contract by the due date and in the manner specified in the Contract.
10.4 The Guest shall ensure that any child below the age of 14 under their control stays in the accommodation always under the supervision of an adult.
10.5 In the event of non-payment of the service fee, the Service Provider may exercise a lien over the Guest’s personal belongings that they brought with them to the accommodation.
10.6 The Guest shall immediately report any damage to the Service Provider and provide the Service Provider with all the necessary information for the investigation of the damage.
10.7 The Service Provider shall provide the accommodation and other services ordered under the Contract in accordance with the applicable laws and service standards, and investigate any written complaint by the Guest.
11. LIABILITY FOR DAMAGE
11.1 The Service Provider shall be liable for damage suffered by the Guest only if the damage was caused by the wilful misconduct of the Service Provider or a person acting on behalf of the Service Provider.
11.2 The Service Provider disclaims liability for damage that occurred due to a cause beyond the reasonable control of the Service Provider, its employees and agents or other guests or was caused by the Guest themselves.
11.3 The Service Provider reserves the right to restrict the Guest’s access to specific areas within the accommodation. The Service Provider shall not be liable for damage or injury that occurs in such an area.
11.4 The Service Provider shall only be liable for any valuables, securities or cash funds if they have been specifically transferred to it for safekeeping.
12. FORCE MAJEURE
12.1 In the event of any cause or circumstance (for example; war, fire, flood, weather conditions, power shortage, strike) over which either party has no control (force majeure), such party shall be exempted from fulfilling its obligations arising from the Contract as long as such cause or condition exists. The Parties undertake to use their best endeavours to minimise the possibility of such causes and circumstances occurring and to eliminate the damage or delay caused thereby as soon as possible.
13. PROCESSING PERSONAL DATA
13.1 The Service Provider acts in accordance with the provisions of its Privacy Policy.
14. APPLICABLE LAW
14.1 Questions not regulated in these General Terms and Conditions shall be governed by the provisions of Act V of 2013 on the Civil Code and the other relevant laws and regulations.
15. MISCELLANEOUS
15.1 By requesting an offer, the Guest accepts the General Terms and Conditions to be binding on themselves.
15.2 Published: on 11th March 2024, on the website of PIKNIKHÁZ CSOPAK.
